PagerDuty Incident Infrastructure as Code —
PagerDuty IaC
PagerDuty Incident Infrastructure as Code Terraform Provider API Automation On-call Escalation Schedule Service Event Intelligence
| Resource | Terraform Type | API Endpoint | Purpose |
|---|---|---|---|
| User | pagerduty_user | GET/POST /users | สร้าง/จัดการ User |
| Team | pagerduty_team | GET/POST /teams | จัดกลุ่ม User |
| Service | pagerduty_service | GET/POST /services | Service ที่ Monitor |
| Escalation Policy | pagerduty_escalation_policy | GET/POST /escalation_policies | กำหนด Escalation |
| Schedule | pagerduty_schedule | GET/POST /schedules | On-call Rotation |
| Integration | pagerduty_service_integration | GET/POST /services/{id}/integrations | รับ Event จาก Tool |
Terraform Configuration
=== PagerDuty Terraform Provider ===
terraform {
required_providers {
pagerduty = {
source = "PagerDuty/pagerduty"
version = "~> 3.0"
}
}
}
provider "pagerduty" {
token = var.pagerduty_token
}
# Team
resource "pagerduty_team" "platform" {
name = "Platform Engineering"
description = "Platform team responsible for infrastructure"
}
# User
resource "pagerduty_user" "engineer1" {
name = "John Doe"
email = "john@example.com"
role = "user"
}
resource "pagerduty_team_membership" "eng1_platform" {
user_id = pagerduty_user.engineer1.id
team_id = pagerduty_team.platform.id
role = "responder"
}
# Schedule (Weekly Rotation)
resource "pagerduty_schedule" "platform_oncall" {
name = "Platform On-call"
time_zone = "Asia/Bangkok"
เนื้อหาเกี่ยวข้อง — C# Blazor Incident Management
layer {
name = "Primary"
start = "2024-01-01T00:00:00+07:00"
rotation_virtual_start = "2024-01-01T00:00:00+07:00"
rotation_turn_length_seconds = 604800 # 7 days
users = [pagerduty_user.engineer1.id]
}
}
# Escalation Policy
resource "pagerduty_escalation_policy" "platform" {
แนะนำเพิ่มเติม — คอร์สเทรด Forex ที่ iCafeForex
name = "Platform Escalation"
num_loops = 2
rule {
escalation_delay_in_minutes = 5
target {
type = "schedule_reference"
id = pagerduty_schedule.platform_oncall.id
}
}
}
# Service
resource "pagerduty_service" "api_gateway" {
name = "API Gateway"
escalation_policy = pagerduty_escalation_policy.platform.id
alert_creation = "create_alerts_and_incidents"
auto_resolve_timeout = 14400 # 4 hours
acknowledgement_timeout = 600 # 10 minutes
}
# Prometheus Integration
resource "pagerduty_service_integration" "prometheus" {
name = "Prometheus"
service = pagerduty_service.api_gateway.id
vendor = data.pagerduty_vendor.prometheus.id
เนื้อหาเกี่ยวข้อง — Sàn Fbs — คู่มือฉบับสมบูรณ์ 2026
}
from dataclasses import dataclass
@dataclass
class TerraformResource:
resource: str
key_args: str
depends_on: str
tip: str
resources = [
TerraformResource("pagerduty_team",
"name description",
"None",
"สร้าง Team ก่อน แล้ว Assign User"),
TerraformResource("pagerduty_user",
"name email role",
"None",
"ใช้ email เป็น Unique Identifier"),
TerraformResource("pagerduty_schedule",
"name time_zone layer(users rotation)",
แนะนำเพิ่มเติม — อ่านเพิ่มเติมที่ SiamCafeBook
"pagerduty_user",
"rotation_turn_length_seconds 604800 = 1 สัปดาห์"),
TerraformResource("pagerduty_escalation_policy",
"name num_loops rule(delay target)",
"pagerduty_schedule",
"num_loops 2-3 ก่อน Unacknowledged"),
TerraformResource("pagerduty_service",
"name escalation_policy auto_resolve",
"pagerduty_escalation_policy",
"auto_resolve_timeout 14400 (4 ชม.) ป้องกัน Stale"),
TerraformResource("pagerduty_service_integration",
"name service vendor",
"pagerduty_service",
"Integration Key ใช้ตั้ง Monitoring Tool"),
]
เนื้อหาเกี่ยวข้อง — แนะนำให้อ่าน ttb เปิดบัญชีออนไลน์
API & Python Automation
=== PagerDuty API Automation ===
pip install pdpyras requestsimport pdpyras
# REST API Client
session = pdpyras.APISession(api_key="YOUR_API_KEY")
# List On-call
oncalls = session.list_all("oncalls")
# Create Incident
incident = session.rpost(
"/incidents",
json={"incident": {
"type": "incident",
"title": "API Gateway High Latency",
"service": {"id": "PXXXXXX", "type": "service_reference"},
"urgency": "high",
"body": {"type": "incident_body", "details": "P99 > 500ms for 5 min"},
}}
)
# Events API v2 (Trigger)
import requests
requests.post("https://events.pagerduty.com/v2/enqueue", json={
"routing_key": "INTEGRATION_KEY",
"event_action": "trigger",
"payload": {
"summary": "Disk usage > 90% on web-01",
"severity": "critical",
"source": "web-01",
เนื้อหาเกี่ยวข้อง — ทำความเข้าใจ SASE Security — คู่มือฉบับสมบูรณ์ 2026
"component": "disk",
},
"dedup_key": "disk-web-01-sda1",
})
@dataclass
class APIEndpoint:
method: str
endpoint: str
purpose: str
rate_limit: str
endpoints = [
APIEndpoint("POST", "/incidents",
"สร้าง Incident ใหม่",
"900 req/min"),
APIEndpoint("GET", "/incidents",
"List Incidents (Filter status urgency)",
"900 req/min"),
APIEndpoint("PUT", "/incidents/{id}",
"อัพเดท Incident (Acknowledge Resolve)",
"900 req/min"),
APIEndpoint("GET", "/oncalls",
"ดู On-call ปัจจุบัน",
"900 req/min"),
APIEndpoint("POST", "events.pagerduty.com/v2/enqueue",
"ส่ง Event (Trigger/Ack/Resolve)",
"Unlimited (Events API)"),
]
เคล็ดลับ
- Terraform: ใช้ Terraform จัดการ PagerDuty ทั้งหมด ไม่แก้ผ่าน UI
- Module: สร้าง Module สำหรับ Service Pattern ใช้ซ้ำ
- Events API: ใช้ dedup_key ป้องกัน Duplicate Alert
- Escalation: ตั้ง num_loops 2-3 ก่อน Unacknowledged
- Auto-resolve: ตั้ง auto_resolve_timeout ป้องกัน Stale Incident
PagerDuty คืออะไร
Incident Management On-call Alert Escalation Schedule Service Event Intelligence Notification SMS Phone Slack Analytics MTTA MTTR
